tkcem Privacy Policy

tkcem is a trusted online gaming platform in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This privacy policy document will inform you about what information we collect, how we use it, under what circumstances we may share it with third parties, and what measures we take to protect your information.

By accessing this site or completing the registration process, you will be considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

1.1 Information you provide

When opening an account on the tkcem platform and at various stages of using our services, you provide the following information directly:

• Full name and date of birth (for age verification — services are available to users aged 21+ only)
• Mobile number and email address
• National ID or passport number (when identity verification is required)
• Financial information — bKash, Nagad, Rocket, or Upay account numbers
• Information provided when contacting our support team

1.2 Automatically collected information

When you browse our site, certain information is collected automatically:

• IP address and device information (operating system, browser type)
• Date, time, and duration of sessions when accessing the site
• Log data of which pages you have visited
• Information collected through cookies and similar tracking technologies
• Transaction history and records of gaming activity

tkcem uses your information only for legitimate and necessary purposes. No information is collected or stored unnecessarily.

2.1 Service operations

• To create, manage, and verify your account
• To process deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay)
• To provide bonuses and rewards
• To personalize your gaming experience

2.2 Security and legal compliance

• For fraud detection and account protection
• To implement responsible gaming policies
• To comply with anti-money laundering regulations
• For age verification and identity confirmation (for users aged 21+)

2.3 Communication and support

• To provide 24/7 live chat and email ([email protected]) support
• To notify you of important platform changes or updates
• To send promotional messages with your consent

The tkcem website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

3.1 Types of cookies we use

• Essential cookies: To maintain login sessions and ensure security — these cannot be disabled
• Functional cookies: To remember your preferences (language, display settings)
• Analytics cookies: To understand site usage patterns and improve the experience

3.2 Cookie controls

You can control or delete cookies by changing your browser settings. However, please note that disabling essential cookies may disrupt some core functions of the site.

tkcem never sells or rents your personal information for commercial purposes. However, sharing information may be necessary in certain specific circumstances:

4.1 Service provider partners

Necessary transaction information is shared with bKash, Nagad, Rocket, and Upay for payment processing. Limited technical information may be shared with approved game providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft for the delivery of game services. These partners are also bound to comply with strict privacy rules.

4.2 Legal Obligations

• When information must be disclosed as part of a court order or valid legal process
• To assist authorities in investigating fraud or criminal activity
• To take necessary steps to protect our platform or other users

4.3 Business Changes

In the event of a business merger or acquisition, information may be transferred. In such cases, you will be notified in advance and given the opportunity to accept the new policy.

tkcem uses industry-standard technology and processes to protect your information. Our security framework is multi-layered and continuously improved.

5.1 Technical Protection

• TLS/SSL encryption is used for all data transmissions
• Stored sensitive information is kept in an encrypted state
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems remain active

5.2 Administrative Protection

• Only authorized personnel have access to the information they need
• All staff regularly receive privacy and security training
• Data access logs are maintained and audited

tkcem retains personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it is used.

6.1 General Information

Account-related information may be retained for a defined period after an account is closed, depending on legal compliance requirements.

6.2 Financial Information

Transaction records and financial information are retained for an extended period in accordance with legal obligations. This is consistent with anti-money laundering laws and financial regulations.

6.3 Deletion Requests

Where there is no legal obligation to retain data, you may request deletion of your information. Send such requests to [email protected]. We will process them within a reasonable timeframe.

As a user of the tkcem platform, you have the following rights regarding your personal information:

7.1 Right to Access Information

You may request to know what information we hold about you at any time. We will provide that information within a reasonable timeframe.

7.2 Right to Correct Information

If any of your information is incorrect or out of date, you may request a correction. Some information can be changed directly from your account settings; otherwise, contact the support team for assistance.

7.3 Right to Delete Information

Where there is no legal obligation to retain data, you may request permanent deletion of your information. Please note that once this request is fulfilled, your account and all associated benefits will be permanently closed.

7.4 Right to Object to Processing

You may opt out of receiving promotional communications at any time. The ability to object to processing required for account management and legal compliance is limited.

tkcem provides services only to individuals aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we learn that a minor has registered on our platform, we will immediately close their account and delete all associated information.

If you believe a minor is using our platform, please notify us immediately.

tkcem reserves the right to amend or update this privacy policy as needed. Depending on the nature of the changes, we will notify you in the following ways:

• For significant changes, you will be notified via email or a notice on the platform
• The "Last Updated" date will be displayed at the top of the page
• Continued use of the platform after changes have been made will be considered acceptance of the new policy

We recommend that you review this page regularly so that you remain aware of the latest policy.

If you have any questions, concerns, or requests regarding this privacy policy, please reach out to us through the following: